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Visiting Policy

 

Coronavirus (COVID-19): Maintaining a Safe and Effective Care Environment

A safe and effective care environment is our highest priority, and Westchester Medical Center Health Network (WMCHealth) hospitals and medical practices have undertaken necessary steps to protect our patients and workforce as the novel coronavirus (COVID-19) situation evolves.

Know Before You Go

Please note WMCHealth hospitals and medical practices do not test for COVID-19. Currently, testing for COVID-19 is only conducted by the New York State Department of Health, the Centers for Disease Control and Prevention and select centers.

Visitation

Effective Monday, March 16, 2020, new visitation restrictions will be in effect.  Patients at Westchester Medical Center will not be allowed visitors.  Pediatric patients, including those at Maria Fareri Children’s Hospital, and Labor and Delivery patients, will be allowed one designated support person.  Exceptions may be made for extenuating circumstances, including those receiving end-of-life care.

Our Plans for Care

All WMCHealth hospitals and medical practices have long-standing and the most up-to-date protocols in place to respond to infectious diseases. These protocols include, but are not limited to, strict adherence to care guidelines, protective attire and the use of negative-pressure environments to contain airborne pathogens. We routinely train our staff on these protocols and protocol adherence is monitored by infection prevention specialists.

As an added safety precaution, multilingual signs are present at key hospital entry points asking patients and visitors to share their potential for exposures, such as recent travel, symptoms and local exposure.

If a patient arrives at a WMCHealth member hospital or medical practice with a suspicion of COVID-19 exposure or if key symptoms are present, the patient will be masked and escorted to an isolated and contained area for additional evaluation and care in cooperation with public health agencies, such as the New York State Department of Health (DOH) and the Centers for Disease Control and Prevention (CDC).

Testing for COVID-19 is conducted by the DOH, CDC and select centers only. After a thorough examination and in consultation with public health agencies, it would be determined if the patient’s condition warranted hospitalization or release under DOH oversight with strict, DOH-imposed isolation instructions and regular DOH monitoring.

Our Commitment

WMCHealth is committed to providing a safe and comfortable care environment for patients, their families and our staff at all of our member hospitals and medical practices throughout the Hudson Valley. Our care specialists are working collaboratively with public health agencies and closely monitoring COVID-19 developments. Please call the DOH’s coronavirus hotline at 888.364.3065 or visit Health.NY.Gov for additional information and prevention tips.

Updated: March 15, 2020

 

It is the policy of the Behavioral Health Units (BHU’s) at Westchester Medical Center (WMC) that each person hospitalized has the right to receive visitors who are authorized by the patient, parent or guardian, and/or clinician, as required.

 

  • There will be no release of patient’s information or verification of any patients being in a Behavioral Health Unit to any unauthorized individuals.
  • The patient’s attorney may visit a patient at any time concerning issues of legal status and/or patient rights, consistent with all other aspects of this policy.

  • Visits with family members under the age of 21 (Valhalla) or 18 (Mid Hudson) can be arranged off the unit when appropriate.  The physician will assess the patient’s ability to be safely outside of the secure unit, an order will be written for the off-unit visit with staff supervision and a private space will be reserved for the patient to visit with family members.

  • Request that all visitors bring any restricted items back to their cars or place items in the lockers provided in the lobby.

Security will:

     (Valhalla Campus Only)

  1. Request that all visitors bring any restricted items back to their cars or place items in the lockers provided in the lobby.

  2. Request that all visitors empty their handbags, bags of food, and bags of clothing on the security cart. The security office will check for any restricted items and ask that these items be placed in a locker or in their personal vehicle.

  3. Security will “wand” all visitors’ person, outer garments and bags to insure that no metal objects are brought to the unit and possibly compromising patient safety.

  4. Any visitor refusing to place restricted items either in the lockers provided or their personal car will not be issued a visitor’s pass.

  5. Allow only two (2) visitors at a time.

Important Visitor Information

Dear Visitor,
Welcome to Behavioral Health.  We would like to make your visit go as well as possible.  We know that the support of family, loved ones and friends is very important to the recovery of our patients. 

In order to insure that all patients are well cared for and remain safe, we ask that you not bring the following items on to the unit. If some of these items are in your possession, please take them out to your car, or, if that is not possible, please put them in the lockers provided for your assistance.

The following items are not allowed on the unit and should never be given to any patient:

Cameras

Medications of any type

Alcohol / illegal drugs

Glass of any kind (bottles, mirrors, etc.)

Plastic bags

Ropes and cords

Matches, lighters, cigarettes

Any plug-in device

Jewelry

Toxic liquids

Cell phones

MP3 Players / CDs

Keys

Batteries

Liquids in containers

Anything sharp (razors, tweezers, nail clippers, scissors, sewing or knitting needles, etc.)

*Lotion, soap, shampoo, should be given to the unit staff for labeling and safe keeping may be brought to unit

 

Belts, straps, drawstrings, scarves

 

Even if you believe that your family member, loved one or friend can handle any of these things safely, having them on the unit puts other patients at risk.

If you would like to give anything, even food, to your family member, loved one or friend, please discuss it with a nurse first.

Also if you wish to leave your loved one any money, adult patients may keep $20.00 on their person and children and adolescent patients may keep $10.00 on their person.

If there is anything we might do to improve your visit, please let us know.

Thank you for helping us keep the patients and our unit safe.


Información Importante Para Visitantes

Estimado visitante,
Bienvenido a Salud del comportamiento.  Nos gustaría hacer que su visita sea lo mejor posible.  Sabemos que el apoyo de la familia, los seres queridos y los amigos es muy importante para la recuperación de nuestros pacientes. 

Para asegurar que todos los pacientes están bien atendidos y permanecen seguros, les pedimos que no traigan los siguientes artículos a la unidad.  Si usted posee algunos de estos artículos, por favor llévelos al auto, o si eso no es posible, guárdelos en los armarios proveido para su asistencia.

Los siguientes artículos no están permitidos en la unidad y nunca deberán entregarse a ningún paciente:

 

Cámaras

Medicamentos de cualquier tipo

Alcohol

Cualquier tipo de vidrio (botellas, espejos, etc)

Bolsas plásticas

Sogas y cables

Fósforos, encendedores, cigarrillos

Cualquier dispositivo para enchufar

Joyería

Líquidos tóxicos

Teléfonos celulares

Reproductores de MP3 / CD

Llaves

Baterías

Líquidos en contenedores

Cualquier objeto filoso (afeitadoras, pinzas, cortauñas, tijeras, agujas de coser o tejer, etc)

*Loción, jabón, shampoo, se debe dar al personal de la unidad para el etiquetado y la custodia pueden ser llevados a la unidad

 

Cinturones, correas, bufandas

 

Aunque crea que su familiar, ser querido o amigo puede utilizar cualquiera de estos objetos de manera segura, tenerlos en la unidad representa un riesgo para los otros pacientes.

Si desea entregar alguna cosa, aunque sea comida, a su familiar, ser querido o amigo, por favor, convérselo con la enfermera primero.

Además, si desea dejar dinero a s user querido, los pacientes adultos pueden mantener $20,00 dólares en su persona y los niños y adolescentes pueden tener $ 10.00 en su persona.

Avísenos si hay algo que podríamos hacer para mejorar su visita.

Gracias por ayudarnos a mantener la seguridad de nuestros pacientes